Jacob Morgan, author of "The Employee Experience Advantage," joins the show. Employee experience is more than an HR responsibility. It’s now a heavy-hitting marketing differentiator. Listen as Jacob explains the research behind his latest book — in which he analyzed 252 organizations on their culture, technology, and space. You’ll learn how a better employee experience can directly affect the success of your company, and what you can do as a marketer to identify employee experience gaps and leverage company culture as part of your brand.
Kraig Swensrud, founder and CMO of GetFeedback, joins the podcast. Customer surveys can seem a little antiquated in an age where every click tells us about customers’ behavior and intent. But many marketers fail to ask customers real-time questions about their experiences in moments that matter — and they lose customers in the process. Listen as Kraig explains why you should modernize your view of customer feedback (hint: it’s all about brevity and mobility) and how to ask the right questions for actionable results.
Douglas Burdett, host of the Marketing Book Podcast, joins the show. We all know, deep down inside, that we’ve gotta start reading more. But it’s hard to fit into our schedules, or to even know what to read once we make the time. Douglas reads a book (usually about marketing) every single week, and he’s armed with tips and stories to make the most of your quality time with books. Start making reading a habit again with this episode of the Marketing Cloudcast.
Rob Garf, Vice President of Industry Strategy and Insights for Salesforce Commerce Cloud, joins the show. Insanely disruptive forces like Amazon, mobile payments, and price transparency are changing the way consumers purchase and retailers make their money. With 20 years of global retail experience as a practitioner, analyst, and consultant, Rob sheds light on the biggest transformations in retail. He also explains the latest retail transformation data from a new Salesforce and Accenture report. Not in retail marketing? These transformations are coming to your industry soon, so listen up.
Jay Acunzo, keynote speaker and host of the Unthinkable podcast, joins Heike and Joel. In your daily job as a marketer, how often do you get to use your creative intuition? Jay says if you want to to differentiate yourself — and your marketing — you need to flex your creative muscle. Listen as he describes his tips to break through all the similar (and pointless) noise in your industry and stop playing it safe. “You find the framework, but then you have to break the framework,” he advises. And that means busting through so-called best practices to find what’s best for you. Ready to be pushed creatively? Press play on this episode now.